Posted Jan 19, 2023 249 views
Job Responsibilities including but not limited to are as follows:
- Engage with the customer on the telephone, identify, listen, and resolve their issues
- Resolve the customers issues and retain the customer
- Offer additional products and services hence creating upsell opportunities
- Utilize proactive retention skills to turn requests for cancelation into upgrade and save opportunities by identifying customer needs.
- Build positive working relationships with customers for repeat businesses.
- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
- Respond to customer queries and address service complaints in a timely manner.
- Work with the relevant people in UK team and keep them in loop, the steps taken, and the offers offered to the customer to save him/her.
Required Skills:
- Excellent Communication
- Active Listening
- Ability to Multitask
- Team Player
- Flexibility
- Positive Attitude
- Willingness to extend extra mile
- Knowledge Retention
- Attention to Detail
Timings: 2:00 PM till 10:30 PM
Days: Monday to Friday with Alternate Weekends
Skills
Job Details
Eminent 4u
Welcome to Eminent4u, where we pride ourselves on being your go-to source for unparalleled Contact Centre and Business Process Outsourcing (BPO) solutions. Our expertise has made a significant impact on the global stage, especially within the UK market, where we serve a prestigious roster of blue-chip companies. Understanding the pivotal role of customer engagement and operational efficiency, Eminent4u harnesses the talents of our world-class professionals, both locally and globally, to offer bespoke solutions that align perfectly with your business needs. By choosing Eminent4u as your partner, you entrust your contact centre and BPO operations to seasoned experts, freeing you to concentrate on core business strategies and goals. Embark on a journey with Eminent4u to elevate your customer service and operational effectiveness. Let us be the catalyst for your business's triumph.
What is your Competitive Advantage?
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zohaib Ali
Marketing Manager
Digital Online Devices
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
