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Job Description

  • To provide on a day to day basis a consistently high quality commercial distribution channel between the customer and the Organization.
  • Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines.
  • Taking ownership of complaint and queries and proactively following through to resolution. 
  • Maintaining records through Efreight Suite of all transactions and interactions made with customers. 
  • Ensuring that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.
  • To provide general and support services on a local level when required, in line with the functional requirements of the organization. 
  • Perform various customer service activities, including upselling and handling new & existing accounts. 
  • Handle client problems, answer general inquiries and complaints. 
  • Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up. 
  • Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients. 
  • To check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed. 
  • Identifying and escalating consistent or recurring problems with the systems functionality. 
  • Assisting management and Team Manger with any assigned special projects and providing backup to the team manager when required 
  • Additional duties as assigned.

Job Details

Job Channel:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
25 - 32 Years
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Freight Forwarding)
Apply Before:
Oct 19, 2018
Posting Date:
Sep 19, 2018
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Emirates Supply Chain Services (Pvt.) Ltd.

Distribution and Logistics · 101-300 employees - Karachi

Emirates Supply Chain Services (Pvt.) LTD. is a part of Emirates Logistics L.L.C - U.A.E. Emirates Logistics is focused to meet the increasing demand for Logistics & Distribution services in the GCC countries and the Middle East Region as a whole. We are committed to create value: - To our Customer ...Read More