UK's leading translation and interpretation company TRANSLATION EMPIRE is looking for experienced Customer Support Representatives with exceptional communication skills in English, for our office based in Bahria Town, phase 7 Rwp.

Responsibilities:

  • Manage/handle the incoming calls professionally
  • Identify and assesses customers' need to achieve satisfaction
  • Giving follow-up calls to the customers at a specified date and time
  • Keep records of customer interactions
  • Follow communication procedures, guidelines, and policies
  • Managing a large number of outbound calls
  • Following call center scripts when handling different topics
  • Identify interpreter's needs, clarify information, research every issue, and provide solutions

Qualification:

  • Must be graduate with BBA/MBA preferred
  • Excellent English communication skills

Skills Required:

Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Benefits:

  • Health insurance
  • Quarterly bonus
  • Eid Bonus
  • Loyalty bonus
  • Fuel Allowance
  • Paid leaves
  • Annual increments

Career Growth Opportunities:

  • It’s a growing organization with bright future ambitions.
  • Lots of opportunities will be available for horizontal and vertical growth.
  • Within department and outside department movements, advancements, and growth opportunities.

Culture:

  • A very learning and collaborative working environment.
  • Fruity Friday and Pizza Day.
  • Open culture, drive yourself for future opportunities.

Salary: Rs.50,000 - Rs.70,000

Job Details

Total Positions:
35+ Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Aug 05, 2022
Posting Date:
Jul 04, 2022

Empire Group

Information Technology · 11-50 employees - Rawalpindi

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