Job Responsibilities:

  • Manage/handle the outgoing/incoming calls professionally
  • Identify and assesses customers' need to achieve satisfaction
  • Giving follow up calls to the customers at a specified date and time
  • Keep records of customer interactions
  • Follow communication procedures, guidelines, and policies
  • Managing a large number of outbound calls
  • Following call center scripts when handling different topics
  • Identify interpreters needs, clarify information, research every issue, and provide solutions

Qualification / Skills:

  • Must be graduate BBA/MBA (preferred)
  • Outstanding English written & oral communication skills
  • Must be able to work in a fast-paced environment
  • Understanding of organizational skills
  • Time-management skills
  • Ability to work quickly and accurately
  • Ability to streamline functions and passion to learn and grow
  • Must be able to work in a team 

Work mode:

Work from Office. 

Shift Time

UK Timings preferably 1pm-10pm / 2pm-11pm. 


Bahria Town Phase 7 Rawalpindi


Market competitive

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Apr 25, 2023
Posting Date:
Mar 24, 2023

Work Environment

Supervisor’s gender:
Percentage of female coworkers:

Empire Group

Information Technology · 11-50 employees - Rawalpindi

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