Team Lead Customer Support

Empire Group Verified

Rawalpindi , Pakistan

Posted Nov 05, 2021 145 views

PKR. 70,000 - 90,000/Month

Apply For This Job


Job Description

This is an exceptional job opportunity to join UK’s leading translation and Interpretation company TRANSLATION EMPIRE. We are looking for full-time Team Lead Customer Support for our office located in , Bahria Town, Islamabad. The incumbent will be responsible for managing our customer support staff/recruiters which is responsible for recruiting linguistics all over the UK.


·         Oversee the running and managing the international recruitment department daily

·         Set targets for all recruiters to meet up with

·         Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members

·         Participates in the design of call monitoring formats and quality standards

·         Performs call monitoring and provides trend data to the management

·         Uses quality monitoring data management system to compile and track performance at team and individual level

·         Work closely with the team, motivating and coaching them

·         Hosting 1-2-1’s and team meetings

·         Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved

·         Identify training needs and organize training sessions to meet quality standards

·         Perform other duties as assigned by the management


·         3-5 years Call Center experience as Team Leader

·         Bachelor’s degree in any discipline

·         Excellent verbal, written, and interpersonal communication skills

·         Exceptional listening and analytical skills

·         Ability to multitask and successfully operate in a fast paced, team environment

·         Must be proficient with Microsoft Office suite


·         Excellent remuneration

·         Paid Leaves

·         Health Insurance (Self & spouse)

·         EID Bonus

·         Leaves Encashment

·         Amazing work-culture

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Bahria Town Rawalpindi, Rawalpindi, Pakistan
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 06, 2021
Posting Date:
Nov 05, 2021

Work Environments

Supervisor’s gender:
Percentage of female coworkers:
Flexible work time:
Remote work option:
Transport allowance:
Dedicated vehicle / Pick-and-Drop:
Overnight travel requirement:
Not at all
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Empire Group

Information Technology · 11-50 employees - Rawalpindi

pInformation Technology/p

Similar Job Titles

Customer Support Specialist

Alfa Mohuha, Lahore, Pakistan
Posted Jan 03, 2022

Customer Support Manager

Posted Jan 04, 2022

Head of Customer Support

Primo Dialler, Lahore, Pakistan
Posted Jan 07, 2022
View All