Team Lead Customer Support

Empire Group Verified

Rawalpindi , Pakistan

Posted Nov 05, 2021 145 views

PKR. 70,000 - 90,000/Month

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Job Description

This is an exceptional job opportunity to join UK’s leading translation and Interpretation company TRANSLATION EMPIRE. We are looking for full-time Team Lead Customer Support for our office located in , Bahria Town, Islamabad. The incumbent will be responsible for managing our customer support staff/recruiters which is responsible for recruiting linguistics all over the UK.

JOB DESCRIPTION

·         Oversee the running and managing the international recruitment department daily

·         Set targets for all recruiters to meet up with

·         Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members

·         Participates in the design of call monitoring formats and quality standards

·         Performs call monitoring and provides trend data to the management

·         Uses quality monitoring data management system to compile and track performance at team and individual level

·         Work closely with the team, motivating and coaching them

·         Hosting 1-2-1’s and team meetings

·         Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved

·         Identify training needs and organize training sessions to meet quality standards

·         Perform other duties as assigned by the management

QUALIFICATION/EXPERIENCE

·         3-5 years Call Center experience as Team Leader

·         Bachelor’s degree in any discipline

·         Excellent verbal, written, and interpersonal communication skills

·         Exceptional listening and analytical skills

·         Ability to multitask and successfully operate in a fast paced, team environment

·         Must be proficient with Microsoft Office suite

WHAT DO WE OFFER?

·         Excellent remuneration

·         Paid Leaves

·         Health Insurance (Self & spouse)

·         EID Bonus

·         Leaves Encashment

·         Amazing work-culture

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Bahria Town Rawalpindi, Rawalpindi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Dec 06, 2021
Posting Date:
Nov 05, 2021

Work Environments

Supervisor’s gender:
Either
Percentage of female coworkers:
50-59%
Flexible work time:
Yes
Remote work option:
No
Transport allowance:
Yes
Dedicated vehicle / Pick-and-Drop:
No
Overnight travel requirement:
Not at all
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Empire Group

Information Technology · 11-50 employees - Rawalpindi

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