Posted Nov 05, 2021 22 views
This is an exceptional job opportunity to join UK’s leading translation and Interpretation company TRANSLATION EMPIRE. We are looking for full-time Team Lead Customer Support for our office located in , Bahria Town, Islamabad. The incumbent will be responsible for managing our customer support staff/recruiters which is responsible for recruiting linguistics all over the UK.
JOB DESCRIPTION
· Oversee the running and managing the international recruitment department daily
· Set targets for all recruiters to meet up with
· Understand all organization’s products, services, procedures, and guidelines and communicate same to all team members
· Participates in the design of call monitoring formats and quality standards
· Performs call monitoring and provides trend data to the management
· Uses quality monitoring data management system to compile and track performance at team and individual level
· Work closely with the team, motivating and coaching them
· Hosting 1-2-1’s and team meetings
· Use company methodology, team input, and own initiative to ensure attendance and retention targets are achieved
· Identify training needs and organize training sessions to meet quality standards
· Perform other duties as assigned by the management
QUALIFICATION/EXPERIENCE
· 3-5 years Call Center experience as Team Leader
· Bachelor’s degree in any discipline
· Excellent verbal, written, and interpersonal communication skills
· Exceptional listening and analytical skills
· Ability to multitask and successfully operate in a fast paced, team environment
· Must be proficient with Microsoft Office suite
WHAT DO WE OFFER?
· Excellent remuneration
· Paid Leaves
· Health Insurance (Self & spouse)
· EID Bonus
· Leaves Encashment
· Amazing work-culture
Job Details
Empire Group
pInformation Technology/p
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