This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Jun 01, 2020
PKR. 50,000 - 60,000/Month
General Purpose
Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.
Main Job Tasks, Duties and Responsibilities
- develop and implement customer service policies and procedures
- define and communicate customer service standards
- oversee the achievement and maintenance of agreed customer service levels and standards
- direct the daily operations of the customer service team
- plan, prioritize and delegate work tasks to ensure proper functioning of the department
- ensure the necessary resources and tools are available for quality customer service delivery
- review customer complaints
- track customer complaint resolution
- handle complex and escalated customer service issues
- analyze relevant data to determine customer service outputs
- identify and implement strategies to improve quality of service, productivity and profitability
- liaise with company management to support and implement growth strategies
- co-ordinate and manage customer service projects and initiatives
- ensure budget requirements are met
- evaluate and performance manage staff
- identify and address staff training and coaching needs
- monitor accuracy of reporting and data base information
- review and assess customer service contracts
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Jul 02, 2020
Posting Date:
Jun 01, 2020
Enablers Insight (Pvt.) Ltd.
Accounting / Taxation · 1-10 employees - Lahore
ppIT Service/p/p
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