Customer relationship officers responsible for establishing and maintaining positive relationships with customers on behalf of our company.
His/Her primary goal is to ensure customer satisfaction and retention, while also identifying opportunities to upsell or cross-sell products or services.
The specific job responsibilities of a customer relationship officer generally include:
Responding to customer inquiries: This involves answering phone calls, responding to emails and messages, and resolving customer complaints or issues in a timely and professional manner.
Managing customer accounts: This includes managing customer profiles, updating customer information, and tracking customer interactions and transactions.
Building relationships: The customer relationship officer should maintain a positive and professional relationship with customers and should be able to engage customers in conversation, understand their needs, and provide them with personalized service.
Sales and Marketing: Identify opportunities to upsell or cross-sell products or services, making them aware of new products, features, or services offered by the company.
Record Keeping: Keeping records of customer interactions and transactions, as well as maintaining accurate and up-to-date customer databases.
Generating Reports: Generate regular reports on customer feedback, complaints, and suggestions, and provide suggestions for improvement.
Collaborating with other departments: Work closely with other departments such as marketing, sales, and operations to ensure that customer needs are met and that issues are resolved in a timely and efficient manner.
The role of a customer relationship officer is critical to the success of a company, as they help to build and maintain strong relationships with customers, promote customer satisfaction and loyalty, and increase sales and revenue.
pENRICHERS, a licensed, Corporate Member of Pakistan Mercantile Exchange is primarily engaged in providing full scale brokerage services. Acting as a responsible entity, we strive to provide our clients best possible resources required for intelligent trading and generate superior returns. We are committed to providing our clients comprehensive financial services in the area of commodity trading. Our goal is to provide training and education for commodity trading of all levels of experience. By helping market participants hone their trading strategies, understand the principles behind trading and use our platform to its full potential, we hope to facilitate trade more successfully and profitably. The ever changing nature of today's market place demands constant supervision and long term investment guidelines to take advantage of every opportunity. We design a personalized financial plan and investment proposal, tailored to fit individual financial needs. Our Vision Not only to bring the International Markets to a Domestic Platform But also to open the Domestic Commodities Avenue to the International Investors HIGHLIGHTS -Corporate member of Pakistan Mercantile Exchange PMEX, the only commodity exchange in Pakistan licensed and regulated by the Securities and Exchange Commission of Pakistan (SECP) and has a 100 % Institutional shareholding -Declared the TOP MOST BROKER within the existence of 1 year by the PMEX in 2012. - Young, experienced , enthusiastic team of professionals with extensive foreign market exposure and a vision to grow as one team - Our Research & Development wing -Enhancement of KSAs through counseling, training's & seminars./p