The Enterprise Business Support Manager based in Islamabad is a key contributor to the growth and success of several business verticals, including Payment Gateway, In-App Collections, Disbursements, Payroll Digitization, Corporate QR Enablement, and Mini App Channel Expansion. This role serves as the central coordinator, ensuring seamless execution, performance tracking, and partner enablement across multiple regions. Working closely with four Regional Managers, the manager provides analytical, operational, and strategic support to drive business expansion. Reporting directly to the Head of Enterprise Business, this position requires a proactive and collaborative approach to managing cross-functional initiatives while aligning with the company’s overall objectives.
Key Responsibilities
Business Coordination: Consolidate and monitor performance metrics across all regions for assigned business verticals. Standardize reporting formats, validate data accuracy, and maintain consistent tracking of key performance indicators (KPIs).
Product Enablement: Partner with central product and technology teams to support product rollout plans, conduct thorough testing, and facilitate clear communication with regional managers. Keep documentation, standard operating procedures (SOPs), and training materials current for new product features.
Performance Analytics: Create comprehensive business dashboards and deliver actionable insights for management review. Track critical indicators such as return on investment (ROI), activation rates, and client retention to inform strategic decisions.
Stakeholder Management: Collaborate with Product, Marketing, and Finance teams on pricing strategies, promotional campaigns, and reconciliation processes. Manage relationships with partner organizations to resolve escalations and enhance operational efficiency.
Business Planning & Execution: Support the launch of new business initiatives and regional expansion efforts. Assist in developing incentive and reward programs designed to motivate field staff and improve performance.
Governance & Compliance: Ensure compliance with JazzCash’s governance, risk management, and regulatory frameworks. Maintain accurate records to support audits and performance evaluations.
Required Qualifications
A Bachelor’s degree in Business, Economics, or Data Analytics is required, with a Master’s degree preferred. Candidates should have 5 to 7 years of relevant experience in enterprise operations, fintech, or reporting and analytics roles. Strong analytical and coordination skills are essential, along with proficiency in data analysis and dashboard development. Excellent communication skills and experience managing diverse stakeholders are necessary. Familiarity with digital financial services, B2B solutions, and corporate payment systems is highly desirable. The role demands excellent organizational abilities to manage multiple projects under tight deadlines. Proficiency in Microsoft Excel, PowerPoint, and other reporting tools is required.
Preferred Qualifications and Benefits
Joining JazzCash provides an opportunity to work with one of Pakistan’s largest digital financial services providers, serving over 52 million customers. The company is recognized as a leading employer that fosters a culture of visionary leadership, continuous learning, and professional development. JazzCash values entrepreneurial spirit, innovation, collaboration, and a strong customer focus.
This role is ideal for professionals eager to contribute to a transformative journey in the digital economy by empowering millions with advanced financial solutions. JazzCash is committed to diversity and inclusion, creating an environment where all employees can thrive and grow their careers.
Skills
Job Details
What is your Competitive Advantage?
Similar Job Titles
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
