Software Sales & Support Executive

Enterprise Team Private Limited Unverified

Karachi , Pakistan

Posted 3 days ago 156 views Report Job

PKR. 35,000 - 60,000/Month

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Job Description

Enterprise Team

Enterprise Team (eTeam) is a software development company offering a wide range of services and products in the areas of web applications, websites, interactive media, Android and iOS development.

The company is in business since October 2007.

We offer the benefit of working with a medium sized company while enjoying the support and opportunity of being part of a large organization. THE POSITION We are looking to hire Enterprise Software Support professionals, with exceptional analytical, verbal and written communication skills, to fulfill support and sales duties for our software products and services in Karachi office, as part of our global client service team. RESPONSIBILITIES

  • Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management
  • Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
  • Answering complex questions on function and usage of products
  • Investigating, managing, tracking and closing client support issues, specifically related to the database and functions of the application(s)
  • Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
  • Applies technical aptitude (operating systems, PCs, printers), remote
  • Advises the Team Leader - Customer Care, of sensitive Client Situations
  • Attends and participates in Team meetings
  • Give product training, as required
  • Makes recommendations to address problems, improve service and provide improved support
  • Develops SRS. TDD, Test Cases, Product Manual and other technical documentations.
  • Make sales calls and proposals

REQUIRED SKILLS

  • University degree
  • 1 to 3 years of enterprise software support experience
  • Basic Database experience
  • Intermediate programmng skills in php & .Net
  • Excellent communication skills with clients at all levels
  • An aptitude for caring for Customers and must have the analytical ability to resolve customer issues
  • Comfortable managing conflicting demands
  • Excellent interpersonal skills (verbal and written)
  • Positive team attitude and ability to adapt to a fast pace environment
  • Superior analytical skills and works well under pressure

Work Timings Monday to Friday: 9:30 AM to 6:30 PM (Pakistan Standard Time) BENEFITS PACKAGE Enterprise Team Private Limited is committed to provide exciting learning opportunities, quality of work, and work-life balance to its employees. Our benefit package includes: • Market-leading Salary • Medical Coverage Self & Dependents • Employee Performance-based Yearly bonus • Home Internet Subsidy • Conveyance Allowance • Free Lunch • Friendly work environment • Leave Encashment

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
SMCH Shahrah-e-Faisal, Karachi, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Feb 14, 2019
Posting Date:
Jan 14, 2019
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Enterprise Team Private Limited

Information Technology · 11-50 employees - Karachi

We offer a unique blend of creative and technical resources that have the experience of completing over 300 projects for leading local non-profits, FMCGs, medium to small size businesses and international clients in USA and UK. Services Web Applications Mobile Development (Android and iOS) ...Read More