Posted Nov 08, 2021 20 views
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- The best CSRs are genuinely excited to help customers.
- They’re patient, empathetic, and passionately communicative.
- Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
- Customer feedback is priceless, and these CSRs can gather that for you.
- Problem-solving comes naturally to customer care specialists.
- They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
- The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Job Details
The company provides business consultancy in the field of software development and to provide services of project management, IT requirements management, system analysis, software testing, software quality assurance etc.
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