Customer Support Executive-Domestic Clients

ePlanet Communications (Pvt) Ltd Verified

Karachi , Pakistan

Posted Aug 28, 2018 1289 views Report Job

PKR. 15,000 - 30,000/Month

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Job Description

A 360° Customer Support Executive will be responsible for handling inbound and outbound interactions through different mediums which include but are not limited to:

  1. Calls (Inbound and Outbound)
  2. Client Website Chat Requests
  3. Social Media Chat Requests
  4. Social Media activities like page/post comments, visitor’s posts etc.
  5. Inbound WhatsApp interactions

Core Responsibilities:

  1. Making Outbound Calls to customer/clients
  2. Answering Inbound Calls for one or more than one clients
  3. Responding to live chats
  4. Entertaining Whatsapp interactions
  5. Email correspondence with customers/clients
  6. Vigilantly monitor and respond to social media posts

Required Skills:

  1. Able to fluently communicate in Urdu
  2. Able to communicate vocally in English, but must be fluent in written English communication
  3. Must be able to swiftly adapt to change
  4. Must be able to work calmly under pressure and stress
  5. Must have a problem-solving approach and must be a team-player

Preferred Qualification:

  1. A minimum High School graduate
  2. A prior experience of handling local clients will be an advantage
  3. Sound system usage and familiar with recent social media trends

Shifts Timings:

Must be able to work in the following shifts

12pm-9pm

12am-9am

Job Details

Total Positions:
15 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Department:
BPO
Job Location:
Bahadurabad, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Sep 28, 2018
Posting Date:
Aug 28, 2018
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ePlanet Communications (Pvt) Ltd

Information Technology · 301-600 employees - Karachi

ePlanet Communications Inc. was founded in August 2003. ePlanet Communications has offices in Canada, U.S.A, U.K and Pakistan. We specialize in BPO (Business Process Outsourcing) Services and Software Development & Call Center Services to our North American Clients. We are committed to serve our ...Read More

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