Posted Nov 05, 2018
JOB SUMMARY: Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information
MAJOR JOB RESPONSIBILITIES:
• Answer and follow-up calls professionally and provide information about products and services.
• Maintain healthy relationships with existing customers and to retain them.
• Responding to the customer’s queries within the given time frame.
• To ensure that the customers details and other relevant data is completely entered into the system correctly.
• Analyze and solve problems accordingly.
• Handle in-bound inquiries via phone, email and live chats.
PERSON SPECIFICATION
Skills
- Excellent communication in English.
- Customer handling skills.
- Punctual and confident.
- Must be available to work in all shifts (Evening & Night)
- Prior call centre experience is a plus point
Qualifications:
· Minimum Intermediate/ A-levels.
Experience:
· 1 years’ experience similar role would be preferred
Shifts Timings:
Candidates must be flexible for the following shift timings
· 6:00p-3:00a
· 7:00p-4:00a
· 8:00p-5:00a
Salary & Benefits:
Basic Salary : 18,000 PKR
Performance incentive: Up to 16,000 PKR based on KPI’s
Dependability : 6000 PKR on 100% monthly attendance
Other benefits: Company Provided Pick and drop, meal. After confirmation benefits include, Medical Insurance, Provident Fund, Annual Leaves, Sick and Casual leaves and advance loan facilities.
Skills
Job Details
ePlanet Communications (Pvt) Ltd
ePlanet Communications Inc. was founded in August 2003. ePlanet Communications has offices in Canada, U.S.A, U.K and Pakistan. We specialize in BPO (Business Process Outsourcing) Services and Software Development & Call Center Services to our North American Clients. We are committed to serve our business partners with competence and excellence.
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