Customer Support Executive

ePlanet Communications (Pvt) Ltd Verified

Karachi , Pakistan

Posted 5 days ago 547 views Report Job

PKR. 25,000 - 45,000/Month

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Job Description

JOB SUMMARY:

Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.

MAJOR JOB RESPONSIBILITIES:

• Answer and follow-up calls professionally and provide information about products and services.

• Maintain healthy relationships with existing customers and to retain them.• Responding to the customer’s queries within the given time frame.

• To ensure that the customers details and other relevant data is completely entered into the system correctly.• Analyze and solve problems accordingly.

Skills • Excellent communication in English.

• Customer handling skills.• Punctual and confident.

• Must be available to work in all shifts (Evening & Night)• Prior call centre experience is a plus point

Shifts Timings:

Candidates must be flexible for the following shift timings

• 8:00p-5:00a

• 9:00p-6:00a

• 10:00p-7:00a

Salary and Benefits:

Basic Salary : 25,000 PKR Performance incentive: Up to 14,000 PKR based on KPI’s Dependability : 6000 PKR on 100% monthly attendance

Other benefits: Company Provided Pick and drop, meal.

After confirmation benefits include, Medical Insurance, Provident Fund, Annual Leaves, Sick and Casual leaves and advance loan facilities.

Job Details

Total Positions:
15 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Feb 12, 2019
Posting Date:
Jan 13, 2019
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ePlanet Communications (Pvt) Ltd

Information Technology · 301-600 employees - Karachi

ePlanet Communications Inc. was founded in August 2003. ePlanet Communications has offices in Canada, U.S.A, U.K and Pakistan. We specialize in BPO (Business Process Outsourcing) Services and Software Development & Call Center Services to our North American Clients. We are committed to serve our ...Read More

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