Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.
MAJOR JOB RESPONSIBILITIES:
• Answer and follow-up calls professionally and provide information about products and services.
• Maintain healthy relationships with existing customers and to retain them.• Responding to the customer’s queries within the given time frame.
• To ensure that the customers details and other relevant data is completely entered into the system correctly.• Analyze and solve problems accordingly.
Skills • Excellent communication in English.
• Customer handling skills.• Punctual and confident.
• Must be available to work in all shifts (Evening & Night)• Prior call centre experience is a plus point
Candidates must be flexible for the following shift timings
Salary and Benefits:
Basic Salary : 25,000 PKR Performance incentive: Up to 14,000 PKR based on KPI’s Dependability : 6000 PKR on 100% monthly attendance
Other benefits: Company Provided Pick and drop, meal.
After confirmation benefits include, Medical Insurance, Provident Fund, Annual Leaves, Sick and Casual leaves and advance loan facilities.