Customer support is responsible for answering any and all questions submitted through our ticketing system. The responsibilities include answering all support tickets and chats in a timely manner, as well as monitoring all Facebook and Twitter postings for customer issues. You will be using a proprietary system built specifically to support the job responsibilities. A successful support person will be diligent in both Finding the problem each customer is having and resolving it in a timely manner. The role is highly detail oriented and requires sitting in front of a computer screen for extended periods of time as well as a proficiency in typing skills.
The experience you bring to the team…
Answering any and all customer questions in regards to our site through chat support and emails.
Monitor and direct any and all Facebook or Twitter postings regarding customer issues
Take feedback from Tier II monitors & management and execute against that feedback
Focused, diligent, and detail oriented personality is required
Ability to work in a high paced environment with limited supervision
Proficient in basic Windows based computer skills
Excellent communication skills with a true ability to listen
Proficient typing skills and understanding of the English language
NOTE: This is Evening/night shift job.