Customer Support Representative - International

ePlanet Communications (Pvt) Ltd Verified

Karachi , Pakistan

Posted Sep 08, 2017 1667 views

PKR. 0 - 40,000/Month

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Job Description

Customer support is responsible for answering any and all questions submitted through our ticketing system. The responsibilities include answering all support tickets and chats in a timely manner, as well as monitoring all Facebook and Twitter postings for customer issues.  You will be using a proprietary system built specifically to support the job responsibilities. A successful support person will be diligent in both Finding the problem each customer is having and resolving it in a timely manner. The role is highly detail oriented and requires sitting in front of a computer screen for extended periods of time as well as a proficiency in typing skills.

The experience you bring to the team…

  • Answering any and all customer questions in regards to our site through chat support and emails.

  • Monitor and direct any and all Facebook or Twitter postings regarding customer issues

  • Take feedback from Tier II monitors & management and execute against that feedback

  • Focused, diligent, and detail oriented personality is required

  • Ability to work in a high paced environment with limited supervision

  • Proficient in basic Windows based computer skills

  • Excellent communication skills with a true ability to listen

  • Proficient typing skills and understanding of the English language

NOTE: This is Evening/night shift job.

Job Details

Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Fresh - 1 Year
Apply Before:
Sep 30, 2017
Posting Date:
Sep 08, 2017
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ePlanet Communications (Pvt) Ltd

Information Technology · 301-600 employees - Karachi

ePlanet Communications Inc. was founded in August 2003. ePlanet Communications has offices in Canada, U.S.A, U.K and Pakistan. We specialize in BPO (Business Process Outsourcing) Services and Software Development & Call Center Services to our North American Clients. We are committed to serve our ...Read More

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