We are looking for a customer service officer with superior communication skills and a great work ethic to join our team.

 Key Responsibilities:

  • Handling the customer's email for websites.
  • Responding to Emails regarding products and services.
  • Replying to customer's emails for queries and complaints received.
  • Convincing the customers while portraying the positive image of the company. 
  • Resolving the disputes (Payment, Negative feedback) of customers by convincing them.
  • Follow-up & coordinate with different departments

 Education:

Bachelors

Experience:

1+ year of relevant experience. 

Skills Required:

  • Strong written communication & Problem-solving skills.
  • Email Etiquette. 
  • E-commerce customer service experience prefered but not required.
  • Knowledge of A-z claim, chargeback, return policy, Amazon team correspondence

Benefits: 

  • Career Growth & Development opportunity.
  • Provident Fund.
  • Excellent working environment.
  • Performance-based Bonus
  • Health Insurance with Family

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Customer Services
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Dec 27, 2022
Posting Date:
Nov 26, 2022

Work Environment

Supervisor’s gender:
Male
Percentage of female coworkers:
10-19%

Esire

E-Commerce / E- Business · 51-100 employees - Karachi

Esire is one of the leading international e-commerce Companies in Pakistan, established in 2011. Esire owns and manages multiple e-commerce Brands and is growing day by day. Our workplace has competent individuals with skills and passion for ensuring a win-win culture for both the company and its customers.

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Customer Service Officer - Real Estate

Omega Residencia, Jhang, Pakistan
Posted Jan 20, 2023

Customer Service Officer

DEX International Ltd, Lahore, Pakistan
Posted Jan 19, 2023

Customer Service Officer

Fast Mobile Pvt Ltd, Islamabad, Pakistan
Posted Jan 12, 2023

Customer Service Officer

Taj Corporation, Karachi, Pakistan
Posted Jan 04, 2023
View All
I found a job on Rozee!