We are looking for a customer service officer with superior communication skills and a great work ethic to join our team.

 Key Responsibilities:

  • Handling the customer's email for websites.
  • Responding to Emails regarding products and services.
  • Replying to customer's emails for queries and complaints received.
  • Convincing the customers while portraying the positive image of the company. 
  • Resolving the disputes (Payment, Negative feedback) of customers by convincing them.
  • Follow-up & coordinate with different departments




1+ year of relevant experience. 

Skills Required:

  • Strong written communication & Problem-solving skills.
  • Email Etiquette. 
  • E-commerce customer service experience prefered but not required.
  • Knowledge of A-z claim, chargeback, return policy, Amazon team correspondence


  • Career Growth & Development opportunity.
  • Provident Fund.
  • Excellent working environment.
  • Performance-based Bonus
  • Health Insurance with Family

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Customer Services
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Dec 27, 2022
Posting Date:
Nov 26, 2022

Work Environment

Supervisor’s gender:
Percentage of female coworkers:


E-Commerce / E- Business · 51-100 employees - Karachi

Esire is one of the leading international e-commerce Companies in Pakistan, established in 2011. Esire owns and manages multiple e-commerce Brands and is growing day by day. Our workplace has competent individuals with skills and passion for ensuring a win-win culture for both the company and its customers.

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