We are seeking an experienced customer service resource to join our growing team.

The incumbent will be responsible for;

  • Handling international customers via email & other support platforms.
  • Responding to the emails regarding products and services.
  • Replying to customer's calls for queries and complaints received.
  • Convincing the customers while portraying the positive image of the company. 
  • Resolving the disputes (Payment, Negative feedback) of customers by convincing them.
  • Follow-up & coordinate with different departments.

Benefits:

  • Career Growth & Development, Performance-based Bonus, Medical Insurance & excellent working environment.

Term-based*

Requirements:

  • Must have excellent English communication skills.
  • Eagerness & ability to learn.
  • Relevant experience is mandatory.
  • E-commerce customer service experience is advantageous.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Garden East, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Relevant experience Mandatory. E-commerce experience advantageous.)
Apply Before:
May 03, 2021
Posting Date:
Apr 14, 2021

Esire

E-Commerce / E- Business · 51-100 employees - Karachi

Esire is one of the leading international e-commerce Companies in Pakistan, established in 2011. Esire owns and manages multiple e-commerce Brands and is growing day by day. Our workplace has competent individuals with skills and passion for ensuring a win-win culture for both the company and its customers.

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