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Job Description

We are seeking an experienced customer service resource to join our growing team. The incumbent will be responsible for;

  • Handling international customers via email & calls.
  • Responding to the emails regarding products and services.
  • Replying to customer's calls for queries and complaints received.
  • Convincing the customers while portraying the positive image of the company. 
  • Resolving the disputes (Payment, Negative feedback) of customers by convincing them.
  • Follow-up & coordinate with different departments.

Benefits:

Career Growth & Development, Performance-based Bonus*, Medical Insurance* & excellent working environment.

* Term-based.

Requirements:

Must have excellent English communication skills.

Eagerness & ability to learn.

Relevant experience is mandatory. E-commerce customer service experience is advantageous.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Garden East, Karachi, Pakistan
Gender:
Male
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year (Relevant experience Mandatory. E-commerce experience advantageous.)
Apply Before:
Mar 15, 2021
Posting Date:
Mar 01, 2021
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Esire

Information Technology · 51-100 employees - Karachi

Esire is a renowned digital marketing platform working on brand defining strategies and channel optimization. Our focus is to provide an ultimate solution to the entrepreneurs worldwide and make the business experience comfortable. Since 2009, our expertise has gladly satisfied a wide range of busin ...Read More

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