We are seeking an experienced customer service resource to join our growing team. The incumbent will be responsible for;
- Handling international customers via email.
- Responding to the email regarding products and services.
- Replying to customer's emails for queries and complaints received.
- Convincing the customers while portraying the positive image of the company.
- Resolving the disputes (Payment, Negative feedback) of customers by convincing them.
- Follow-up & coordinate with different departments.
Benefits:
Career Growth & Development, Performance-based Bonus*, Medical Insurance* & excellent working environment.
*Term based.
Requirements:
Must have excellent English writing skills.
Eagerness & ability to learn.
Relevant experience is mandatory. E-commerce customer service experience is advantageous.
Job Details
Esire is one of the leading international e-commerce Companies in Pakistan, established in 2011. Esire owns and manages multiple e-commerce Brands and is growing day by day. Our workplace has competent individuals with skills and passion for ensuring a win-win culture for both the company and its customers.
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