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Job Description

Major Responsibilities:

• Responsible for overall Shop Management & Operations.

• Ensure implementation of effective and efficient Sales and Customer Services

• To bring quality Service & Sales as per assigned Monthly targets

• Share feedback on regular basis regarding new products/Services and customer

impacting processes/SOPs for any further improvement, if required.

• Maintain optimum stock level, POS material and inventory and ensure daily, weekly

and monthly sales target are achieved.

• Effectively handle Escalations, Irate Customer & High Value Customers on priority.

• To ensure minimum Churn and maximum Retention at Shop.

• To Conduct daily morning Clinics with the Shop Staff.

• Daily, weekly and monthly and financial reconciliation and deposit of cash in-time

• Timely escalation of customer complaints and ensuring resolution within time

through consultation and communication within the team, within the department

and all stakeholders.

• Ensure that the CSRs serve and treat the customers in most cordial, respectful and

professional manner.

• Motivate and lead development of “team spirit”, “commitment” and “sense of

belonging” among the team.

• Evaluate the performance of representatives using established quality measures

and act upon results with guidance of Management

• Ensure proper behavior, discipline and punctuality as per company Policy.

• Coach team on Services / Products, SOPs, and relevant processes & procedures;

• Timely escalation and take full ownership for resolution of Shop issues related to

ambiance and IT Equipment.

• Ensure proper opening & closing reports of the Shop are maintained on daily basis.

• To Ensure that all Walk-in customer s are handled at shop and are not diverted to

any other Company office.

• To Ensure that PCPM is functional 100% and its Cash Collection is done in time to

avoid any delays.

Job Details

Total Positions:
15 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Customer services support
Job Location:
Gender:
No Preference
Age:
25 - 35 Years
Minimum Education:
Masters
Career Level:
Experienced Professional
Experience:
3 Years - 5 Years
Apply Before:
Aug 22, 2017
Posting Date:
Jul 22, 2017
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Esquare

Recruitment/Employment Firms · 301-600 employees - Lahore

Business process outsourcing (BPO) contains the transmission of processes along with the connected operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a solid grip over the, activities of the vendor for mutual lon ...Read More

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