Apply For This Job

Close

Job Description

We are looking for our product software technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support Officers troubleshoot software technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, Technical Support Officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

  • Responsibilities: Identifying software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and resolve software faults.
  • Installing and configuring the software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Supporting the roll-out of new applications.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Requirements: Degree in Computer Science or Information Technology.
  • Advantageous if Certification in Microsoft.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Windows/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

Job Details

Industry:
Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
Male
Age:
30 - 45 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
6 Years - 15 Years
Apply Before:
Mar 05, 2020
Posting Date:
Feb 06, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Eurosoft Tech Pvt Ltd

Services · 11-50 employees - Karachi

Eurosofttech is pioneer in the industry in making tailor made software solutions of any kind for its customers. We have served many customers all over the world and all our clients are satisfied to the fullest through our services before and after development. We support the full software developme ...Read More

Similar Job Titles

Technical Support Engineer - Level 1

Base Camp Data Solutions, Islamabad, Pakistan
Posted Jan 25, 2020

Technical Support Representative

Contour Software, Lahore, Pakistan
Posted Dec 05, 2019

Technical Support Representative

Contour Software, Lahore, Pakistan
Posted Nov 06, 2019