Posted Feb 06, 2020 13 views
We are looking for our product software technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support Officers troubleshoot software technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, Technical Support Officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
- Responsibilities: Identifying software solutions.
- Troubleshooting technical issues.
- Diagnosing and resolve software faults.
- Installing and configuring the software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Requirements: Degree in Computer Science or Information Technology.
- Advantageous if Certification in Microsoft.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Job Details
Eurosoft Tech Pvt Ltd
Eurosofttech is pioneer in the industry in making tailor made software solutions of any kind for its customers. We have served many customers all over the world and all our clients are satisfied to the fullest through our services before and after development. We support the full software development life cycle according to the customer requirement. When it comes to quality assurance we always follow strict standards and enforce them to be followed in the projects we do. Since most of our team members have worked in CMMI and ISO environments we ensure those procedures are followed in all the projects we do. When it comes to QA Testing we make test plans, test cases and do unit testing, integration testing and system testing before we make the release. We also have peer reviews and feedbacks and also bring in technical consultants from outside to ensure that the software we develop is up to the international standard
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