Posted Sep 28, 2022 107 views
- Remote technical troubleshooting.
- Support tickets handling.
- Provide support to customers in the UK (mostly), US, Canada & Australia.
- Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.
- Liaison with the Product Development team for any issues.
- Troubleshooting system and diagnosing and solving hardware or software faults.
- Help prospects in resolving their issues.
Required Experience:
- Software knowledge / Software Support.
- Prior experience in a support position will be a plus.
- The candidate must also possess better-than-average spoken and written English communication skills.
- Must have an extrovert personality.
- Good Analytical and Creative thinking skills.
- Good Interpersonal and Motivational skills
- Knowledge of Voice over IP will be a plus.
- Required Education:
- Computer science graduation (Mandatory)
Highly Preferred Technical Skills:
- Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.
Job Industry:
- Software/IT industry
Other Benefits:
- Health Insurance
- Annual Leaves
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Eurosoft Tech Pvt Ltd
Eurosofttech is pioneer in the industry in making tailor made software solutions of any kind for its customers. We have served many customers all over the world and all our clients are satisfied to the fullest through our services before and after development. We support the full software development life cycle according to the customer requirement. When it comes to quality assurance we always follow strict standards and enforce them to be followed in the projects we do. Since most of our team members have worked in CMMI and ISO environments we ensure those procedures are followed in all the projects we do. When it comes to QA Testing we make test plans, test cases and do unit testing, integration testing and system testing before we make the release. We also have peer reviews and feedbacks and also bring in technical consultants from outside to ensure that the software we develop is up to the international standard
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