Posted Oct 12, 2017 4 views
Purpose
Answer incoming calls from customers to answer inquiries and questions, handle/logging complaints, troubleshoot problems and provide information. Training/information/script related to business domain will be provided to the agents.
Main Job Tasks and Responsibilities
· Answer calls and respond to emails
· Handle customer inquiries both telephonically and by email (email might not be a significant need)
· Research required information using available resources
· Manage and resolve customer complaints
· Provide customers with product and service information
· Process forms and applications
· Identify and escalate priority issues
· Route calls to appropriate resource
· Follow up customer calls if necessary/applicable
· Document all call information according to standard operating procedures if needed
· Complete call logs
· Produce call reports
Education and Experience
· Diploma or above (students encouraged)
· Good knowledge of basic computer handling
· Required language proficiency
· Knowledge of customer service principles and practices
· Basic knowledge of call centre telephony and technology
· Some experience in a call center or customer service environment
· Good data entry and typing skills
· Knowledge of administration and clerical processes
Key Competencies
· Verbal and written communication skills
· Listening skills
· Problem analysis and problem solving
· Customer service orientation
· Organizational skills
· Attention to detail
· Judgment
· Adaptability
· Team work
· Stress tolerance
· Resilience
Job Details
EWS Pvt Ltd
East West Systems (Pvt.) is an Information Technology consulting company based out of New York. We design, develop and deliver custom software solutions, cloud infrastructure migrations, and mobile application development solutions to the market. Our technology services consulting is based on Agile methodology & Lean engineering. We have services including building Big Data Solution, Systems Integration, Agile Systems Development, Product Development, Enterprise Mobility, Cloud-Native and Cloud Hybrid Solutions We work with partners which include Amazon Web Service, Microsoft Azure, Salesforce, RedHat, and ServiceNow. EWS offers growth oriented opportunities, we want our employees to grow as we grow. We are constantly looking for Engineers who have worked under Agile & Lean principles and have worked in a fast-paced environment. If you would like to be a part of EWS, then do explore our Job Openings.
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