Reservation Agent

Explore Global Ltd Verified

Lahore , Pakistan

Posted Jan 10, 2020 272 views

PKR. 40,000 - 50,000/Month

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Job Description

  • Coordinate with Reservation manager and reconfirm with supplier list of all services booked
  • Get hotel bookings confirmation number from suppliers and enter it in the system
  • Email agents service confirmation number using reservation system or outlook
  • Use of in-house reservations system – Juniper
  • Update all incoming enquires into booking status system, this will be updated after every 45 minutes
  • Monitor all online bookings confirmed, investigate failure bookings and find operational solutions to the challenges that may arise
  • Provide high standards of customer care at all times: reconfirm all special requirements entered into the booking
  • Use multiple channels of communication with the agents: Email, Phone, Skype, WhatsApp
  • Acquire a comprehensive product knowledge (destinations and services sold by the company) and market awareness to ensure the best and the most appropriate product is offered according to clients’ needs
  • Be able to prioritize workload and demonstrate good organizational skills by finishing tasks within allocated time
  • Pay attention to detail of all the enquiries received
  • Attend training sessions and team meetings where applicable
  • Establish good working relationships with agents and suppliers
  • Maintain and practice a high degree of confidentiality and integrity
  • Be a team player with an enthusiastic attitude and maintain positive working relationship at all times

Job Details

Total Positions:
2 Posts
Job Shift:
Job Type:
Job Location:
Gulberg 2, Lahore, Pakistan
No Preference
24 - 36 Years
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years (Extensive experience of accommodation service, reservations in travel agency or hotel is mandatory.)
Apply Before:
Feb 10, 2020
Posting Date:
Jan 10, 2020
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Explore Global Ltd

Hospitality · 1-10 employees - Lahore

We are a leading Destination Management Company that offers travel ground services within the UK and Europe. Our dedicated team of travel experts that specializes in the Luxury, FIT, MICE and group travel, will be delighted to assist you with all your clients’ leisure and business needs. Since the e ...Read More

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