Reservation Agent

Explore Global Ltd Verified

Lahore , Pakistan

Posted Jan 29, 2020 98 views Report Job

PKR. 40,000 - 60,000/Month

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Job Description

The business landscape is changing to utilizing online content rapidly. As part of our team of experts, you learn how multiple online businesses operate and deliver top class services in this dynamic ever growing industry.

Explore Global Ltd is looking for an energetic individual who is adaptive and a fast learner. We are looking for somebody who can turn around inquiries for multiple destinations, providing top quality services.

Requirements

  • Outstanding experience in handling reservation inquiries in the hotel industry
  • Profound knowledge of attending to incoming and outgoing calls
  • Deep knowledge of maintaining cordial and professional relations with all clients
  • Solid understanding of giving special treatment to VIP guests
  • Basic computer proficiency
  • Data entry experience
  • Call center experience
  • Experience in sales
  • Fluency in two or more languages
Key Responsibilities

  • Coordinate with Reservation manager and reconfirm with supplier list of all services booked
  • Get hotel bookings confirmation number from suppliers and enter it in the system
  • Email agents service confirmation number using reservation system or outlook
  • Use of in-house reservations system – Juniper
  • Update all incoming enquires into booking status system, this will be updated after every 45 minutes
  • Monitor all online bookings confirmed, investigate failure bookings and find operational solutions to the challenges that may arise
  • Acquire a comprehensive product knowledge (destinations and services sold by the company) and market awareness to ensure the best and the most appropriate product is offered according to clients’ needs
  • Be able to prioritize workload and demonstrate good organizational skills by finishing tasks within allocated time
  • Pay attention to detail of all the enquiries received
  • Attend training sessions and team meetings where applicable
  • Establish good working relationships with agents and suppliers
  • Maintain and practice a high degree of confidentiality and integrity
Be a team player with an enthusiastic attitude and maintain positive working relationship at all times

Job Details

Industry:
Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Age:
24 - 36 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years (Extensive experience of accommodation service, reservations in travel agency or hotel is mandatory.)
Apply Before:
Feb 27, 2020
Posting Date:
Jan 29, 2020
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Explore Global Ltd

Hospitality · 1-10 employees - Lahore

We are a leading Destination Management Company that offers travel ground services within the UK and Europe. Our dedicated team of travel experts that specializes in the Luxury, FIT, MICE and group travel, will be delighted to assist you with all your clients’ leisure and business needs. Since the e ...Read More

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