Posted Jan 27, 2020 8 views
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Job Details
Exponent Business Solutions
Exponent Business Solutions founded in the year 2011, the company has made rapid progress to establish itself as one of the most trusted names to offer BPO services in the country. Exponent Business Solutions (EBS)is based in Lahore Pakistan with its branch offices in USA, UK and Belgium. The company offers its services to many Global companies. Among the services offered by the company are human resource services, Support solutions, banking and financial services, after sale services and online marketing services.
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