Key Responsibilities:

  • Identify customer needs and expectations, providing tailored solutions to meet their requirements.
  • Handle customer service requests efficiently, ensuring prompt and effective responses.
  • Strive for first contact resolution, minimizing the need for follow-up inquiries.
  • Maintain knowledge of products and services to deliver consistent and high-quality service.
  • Resolve conflicts and address complaints in a professional and timely manner.
  • Perform office administration tasks, supporting smooth operations and customer interactions.

Required Skills:

  • Strong customer service skills, with a focus on delivering exceptional experiences.
  • Proficiency in conflict management and problem-solving.
  • Command of Microsoft Excel and computer systems.

Additional Competencies:

  • Excellent communication and interpersonal abilities.
  • Ability to work efficiently under pressure while maintaining service quality.
  • A detail-oriented and organized approach to handling customer inquiries.

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Nov 25, 2024
Posting Date:
Oct 24, 2024

Eye Wear & Co

Retail · 51-100 employees - Lahore

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