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Job Description

We are recruiting Customer support/client services Agents (issue solving skills, lead calling, customer support & service, chat support) with fluent written and excellent English language skills. The calls will be to & from the Middle East and the candidate should be able to understand different accents.

  • Have a clear understanding of the services offered by the company along with policies and procedures. (training will be provided)
  • Answer and calling in a professional manner to provide information about products and services, take/ cancel bookings, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process bookings, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Calling Leads
  • Coordinating with vendors
  • Solving customer problems
  • Coordinating with operations team

Benefit:

  • Fixed Salary Possible commission & bonuses Annual Leaves
  • Specification:
  • Fluent in written and Speaking  English
  • Customer-friendly attitude with a problem-solving mindset
  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations
  • Be flexible to work in all shifts
  • Excellent communication skills

Job Details

Total Positions:
4 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Bahadurabad, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Experience:
1 Year - 5 Years
Apply Before:
Nov 07, 2018
Posting Date:
Oct 08, 2018
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eZhire

Information Technology · 1-10 employees - Karachi

eZhire

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