Senior Customer Support Representative

FACON Verified

Karachi , Pakistan

Posted Oct 13, 2021 150 views

PKR. 30,000 - 35,000/Month

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Job Description

Facon is looking for a Senior Customer Support Representative who can interact with our customers, manage queries and complaints efficiently & effectively.

  • Ensure that our customers have a great experience using our service by responding to their queries, requirements, correspondence by different communication means. 
  • Evaluate customer needs resolve etc.
  • Identifying new opportunities and making new strategies for bringing change in process.
  • Able to utilize customer feedback to recommend product and service improvements
  • Must be responsible to get in touch with our customers.
  • Should be able to communicate fluently with the customers.
  • Manage Team concerns and resolving any queries.
  • Qualification: Bachelor’s / A' Levels
  • Experience: Should have at least 1 year of relevant experience (Prior experience in leading a team will be plus).
  • Salary Range: 30000 to 35000.
  • Skills: Excellent problem-solving, time management & soft skills.
  • Must be Fluent in English.
  • Positive personality and attitude.
  • Having good typing speed.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Nov 14, 2021
Posting Date:
Oct 13, 2021

Work Environments

Supervisor’s gender:
Percentage of female coworkers:
Flexible work time:
Remote work option:
Transport allowance:
Dedicated vehicle / Pick-and-Drop:
Overnight travel requirement:
Not at all
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Services · 11-50 employees - Karachi


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