This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Jun 11, 2021 3 views
PKR. 20,000 - 25,000/Month
Duties and Responsibilities
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Routing inbound calls to the appropriate resources.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Requirements:
- Open availability:
- Monday through Sunday.
- 3 Shifts Available
- 6 a.m. to 2 p.m.
- 2 p.m. to 9 a.m.
- 9 p.m. to 6 a.m.
- Experience in dealing with the public.
- Excellent communication skills, including verbal with proper grammar.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
Job Details
Industry:
Functional Area:
Total Positions:
35+ Posts
Job Shift:
Rotating
Gender:
No Preference
Age:
15 - 25 Years
Minimum Education:
Matriculation/O-Level
Degree Title:
Non
Career Level:
Intern/Student
Minimum Experience:
Fresh
Apply Before:
Jul 11, 2021
Posting Date:
Jun 11, 2021
Facts and Future
Call Center · 1-10 employees - Lahore
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