Posted Nov 28, 2016 11 views
Job Role
We are looking for a Customer Service Executive to become part of a busy and growing team. The successful applicant will help to manage the day to day customer service enquiries generated from our website and online marketplace platforms. You will be answering daily communications (emails, chat & phone) regarding technical and non-technical questions about the products on sale and return authorisation requests.
Responsibilities
- Handling email/telephone enquiries in a polite and friendly manner
- Establish and maintain effective working relationships with co-workers, supervisors and customers.
- Accurate information recording on customer contacts received, and where required maintain detailed and in-depth records.
- Answer a high volume of calls, emails and instant chat messages from customers and maintain a rapid response rate according to agreed standards.
- Provide information on products and services to customers
- Good I.T knowledge, happy to work with databases or sales systems
Requirements
- Proven customer service experience (written and verbal)
- Fluent in British English with high levels of grammar, listening and verbal skills to facilitate exceptional customer service correspondence
- An open, honest, enthusiastic and resilient approach
- Good prioritisation skills – putting customers first.
- Highly developed questioning and listening skills
- Exemplary telephone manner, comfortable using various social media platforms and the ability to quickly tune into customers’ needs.
Personal Qualities
- Excellent communication
- Attention to detail
- Polite & Friendly
Skills
Job Details
Faisal Enterprises
Faisal Enterprises Multan
What is your Competitive Advantage?
Similar Job Titles
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Ali Aziz
CEO
Shopistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
