Supervise daily terminal operations and ensure smooth workflow.
Monitor staff performance including booking staff, loaders, stewards, and ground teams.
Handle customer queries, complaints, and operational escalations.
Oversee timely departures and arrivals of vehicles as per schedule.
Maintain operational SOPs and discipline across the terminal.
Coordinate with drivers, monitoring teams, and relevant departments.
Supervise housekeeping activities to ensure cleanliness at the terminal.
Maintain daily operational reports, staff records, and activity logs.
Ensure compliance with safety, security, and company policies.
Manage manpower allocation, shift rosters, and duty assignments.