Handle ticket sales, reservations, refunds, and customer queries.
Manage cash collection, cash reconciliation, and daily cash reports.
Maintain accurate records of ticket sales and submit daily reports to management.
Ensure proper implementation of SOPs and company policies at the ticketing counter.
Supervise and guide the ticketing staff to ensure smooth operations.
Resolve customer complaints professionally and ensure customer satisfaction.
Coordinate with operations, and management teams for real-time updates.
Monitor counter cleanliness, staff attendance, and shift schedules.
Maintain discipline and ensure timely service delivery.
Identify operational issues and report them promptly to management.