Posted Nov 17, 2016 15 views
- Responsible to provide customer services to valuable customers by inbound and outbound calls.
- Monitoring of vehicles through comprehensive utilization of TAVL module, CRM & Avaya Phone Utility.
- Responsible to immobilizing and activating the vehicles according to the situations.
- Prompt logging entries of vehicle activities in the CRM.
- Timely and effective interdepartmental flow of information.
- Timely informing the supervisor of any unsolved query or Code red scenario.
- To follow all the Standard Operating procedures and polices related to operations and Behavior.
- To follow and abide rules for maintaining and increasing the Quality of Calls in order to provide best customer services.
Skills
Job Details
Falcon-i Pvt Limited
Falcon-i is a subsidiary of a large business conglomerate offering state-of-the-art tracking solution all across Pakistan. Falcon-i has shown unprecedented growth and commitment since its inception. It has been able to build a significantly large and diversified customer base owing to its high quality and reliable European product range. Our head office is in Karachi, while regional offices are strategically located all across Pakistan. We have a team of highly skilled and talented workforce with a strong sense of commitment. Falcon-i is successfully serving its customers and aiming to expand its portfolio through its competitive pricing, leading European product range and customer oriented services. Our vision: To become a leading vehicle tracking company in Pakistan. Our Aim: To enhance people's lives and the performance of businesses as well as the progress of the communities where we operate.
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