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Job Description

  • Ensure Top Quality standards of Customer Experience.
  • Develop an environment of cordial relationship & create synergy amongst different teams to achieve departmental objectives.
  • Manage staff evaluations, report quality KPI of Contact & Support teams.
  • Trainings of new employees.
  • Acquire frontline feedback/ inputs & work with them to improve Customer Services.
  • Work closely with Operations team to facilitate in achieving desired service level, Talk Time & Other Contact Centre KPIs.
  • Strategically and tactically supporting management through analysis of information, providing effective recommendations, developing/defining KPIs to measure performance.
  • Monthly quality reports to gauge performance pulse.
  • Ananlysis to prevent revenue losses and recommendations to curtail in future.
  • Fraud investigations and charge penalties.





Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
3 Years - 5 Years
Apply Before:
Nov 09, 2019
Posting Date:
Oct 09, 2019
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Falcon-i Pvt Limited

Services · 11-50 employees - Karachi

Falcon-i is a subsidiary of a large business conglomerate offering state-of-the-art tracking solution all across Pakistan. Falcon-i has shown unprecedented growth and commitment since its inception. It has been able to build a significantly large and diversified customer base owing to its high quali ...Read More

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