Posted Oct 09, 2019 4 views
- Ensure Top Quality standards of Customer Experience.
- Develop an environment of cordial relationship & create synergy amongst different teams to achieve departmental objectives.
- Manage staff evaluations, report quality KPI of Contact & Support teams.
- Trainings of new employees.
- Acquire frontline feedback/ inputs & work with them to improve Customer Services.
- Work closely with Operations team to facilitate in achieving desired service level, Talk Time & Other Contact Centre KPIs.
- Strategically and tactically supporting management through analysis of information, providing effective recommendations, developing/defining KPIs to measure performance.
- Monthly quality reports to gauge performance pulse.
- Ananlysis to prevent revenue losses and recommendations to curtail in future.
- Fraud investigations and charge penalties.
Job Details
Falcon-i Pvt Limited
Falcon-i is a subsidiary of a large business conglomerate offering state-of-the-art tracking solution all across Pakistan. Falcon-i has shown unprecedented growth and commitment since its inception. It has been able to build a significantly large and diversified customer base owing to its high quality and reliable European product range. Our head office is in Karachi, while regional offices are strategically located all across Pakistan. We have a team of highly skilled and talented workforce with a strong sense of commitment. Falcon-i is successfully serving its customers and aiming to expand its portfolio through its competitive pricing, leading European product range and customer oriented services. Our vision: To become a leading vehicle tracking company in Pakistan. Our Aim: To enhance people's lives and the performance of businesses as well as the progress of the communities where we operate.
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