Falcon IT Support is a sister company of Miracle Technologies Inc. Miracle Technologies Inc, has provided IT Support & Cloud Solutions to businesses of all types and sizes throughout the NY, NJ and Tri-State region. Ranked as one of the Top Managed Service Providers Globally, our growth continues year over year. We are a true end-to-end IT provider. As a trusted IT provider for over 20 years, we are the single source for comprehensive technology support for our clients: from the design/build stage through 24×7 monitoring and account management. We provide a variety of services from Outsourced Managed Services, Cyber Security, Cloud Solutions, Workplace Technologies, to Project Management. Due to our continual growth, we need a Senior System Administrator (Windows/MSP) to join our team who has previous experience working for a Managed Services Provider. We are a well-established Managed Service, Cloud Service and IT consulting firm.

The System Administrator (Windows/MSP) s primarily responsible for troubleshooting and resolving tickets in ConnectWise and working on infrastructure improvement projects. Technologies that the System Administrator (Windows/MSP) should be comfortable with include: Office 365, Azure, Active Directory, SCCM, Group Policy, DHCP, DNS, Backups, Storage, Networking, and Server Room Operations. The System Administrator (Windows/MSP) will be provisioning, configuring, and patching servers, and provisioning network gear.

System Administrator (Windows/MSP) Responsibilities

Support Required of the Following:

  • Managing and Maintaining Windows Based Environments for Small & Mid-Sized Businesses
  • Actively work on tickets in your work queue providing daily, detailed ticket notes, timely communication, and resolution or escalation. Provide excellent customer service
  • Microsoft 365 Environments, Azure knowledge a plus!
  • Knowledge in Microsoft Exchange, VMWare, Hyper-V, Remote Desktop Services, Windows Server, SQL Server, Check Point and other firewalls, Active Directory, Microsoft Azure, Amazon Web Services (AWS), Office 365
  • Support for Virtual Environments including VMWare
  • Support for Microsoft Remote Desktop (RDS) Servers (not just Desktop!)
  • Management of Firewalls, Switches, and Routers (SonicWALL/Dell)
  • Experience with advanced Endpoint Protection Tools.
  • Security Experience with setting up Multi-Factor Authentication
  • Desktop, Laptop, and Mobile Device Administration
  • Backup Management and Disaster Recovery System Deployments
  • Install new or rebuild existing servers and network gear. Configure hardware, software peripherals, services, settings, directories, storage, etc.
  • Research and recommend innovative and, where possible, automated approaches for systems administration tasks
  • Operate and maintain a Windows Server Infrastructure utilizing the latest versions of software and operating systems (e.g. Win2k8R2, Office365, Shell Scripting, Citrix XenApp, etc.)
  • Perform daily system monitoring, verifying the integrity and availability of all critical hardware, software, resources, processes, and scheduled jobs.

Functional Technical Requirements

  • Ability to Build a Windows Server (both physical and virtual)
  • Experience in Management of VMWare vSphere Environments including Deployment, Management, and Troubleshooting
  • Experience with Domain Controllers, Active Directory, Microsoft DNS
  • Previous or current work for another MSP or IT Service Provider a big plus!!

System Administrator (Windows/MSP) Core Technologies

  • Windows Server
  • O365
  • VMware/Hyper-V
  • Routers/Switches/Firewalls (SonicWALL, Meraki)
  • Azure


This position reports directly to the VP of Infrastructure & Services for Miracle Technologies Inc. located at Corporate Headquarters in New York City, New York. The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. In this role, you will plan, coordinate and implement, independently and in cooperation with department Management.

This individual will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions.

Preferred Skills/Knowledge

  • Microsoft Exchange
  • VMware
  • Hyper-V
  • Remote Desktop Services
  • Windows Server
  • SQL Server
  • Check Point and other firewalls
  • Active Directory
  • Group Policy
  • Client Operating Systems
  • Networking
  • Microsoft Azure
  • Office 365
  • Amazon Web Services (AWS)

Job Details

Functional Area:
Total Positions:
5 Posts
Job Shift:
Hybrid Work Model
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Dec 19, 2022
Posting Date:
Nov 18, 2022
Diversity Inclusion:
We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.

Falcon IT Support

Information Technology · 11-50 employees - Islamabad

Falcon IT Support is a sister company of Miracle Technologies Inc. We provide fearless, Agile Falcons who combine the exact skills you need with a positive “let’s do this!” attitude. Working in any time zone, our Falcons help you solve problems, uncover opportunities, and accelerate your time to success. Our resourceful, purpose-built teams help companies achieve crazy-slash-brilliant results. The type of results that wow your customers, unnerve your competitors and have people ask…how’d you do that? Falcon IT provides Infrastructure and technology outsourcing services which generally include services that support an organization, such as, networking, technology services and support, etc. We also provides offshore software development services which includes software development services. From emerging companies to global enterprises, we help our clients develop forward-thinking software solutions that drive growth and enhance customer experiences. To Transform IT Infrastructure, for the midsized enterprise, into a dependable, predictable, business service our services enable our clients to become more productive and profitable by allowing them to focus on their core business. Falcon IT Services Program is an exclusive combination of people, processes and technology that reduce the risk and costs of owning a network. It provides an array of essential IT services to small and medium-sized businesses and the right technology expertise to keep your network investments up and running and aligned with your business goals. Falcon IT Support is MSPs. Managed IT Service Providers also referred as Managed Service Providers (MSPs) are groups of professionals, who provide Information Technology (IT) services to other companies, whose core business isn't managing computers and other IT services, but they heavily rely on all IT related services in the back ground. Letting MSPs worry about their IT assets, these companies may enjoy the luxury of concentrating on their core bu

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