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Job Description

·        Ensure Customer satisfaction at all times.

·        Checking and replying emails queries/complaints as soon as received.

·        Customer support via online chat.

·        Managing custom orders online.

·        Facebook replies in coordination with marketing team.

·        Whats app corresponds with customers.

·        Managing returns/ cancellation and exchange.

·        Continuous check & guidance to call center.

·        Suggesting picture / layout change of website

·        Continuous efforts to increase website sales.

·        Make sure all website features are operational at all times and no mistakes e.g spelling

·        Timely delivery of orders.

·        Maintain daily reports. (orders, sales etc)

·        Coordination with Courier Company for order booking

·        Maintain stock level on website on basis of sales.

·        Website is operational and updated with correct inventory at all times.

·        Inventory planning weekly ( restocking / new stock)

·        Make sure all articles are reflecting all times at the website.

·        Coordinating with technical team.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Defence Housing Authority, Karachi, Pakistan
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 04, 2018
Posting Date:
Sep 04, 2018
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Ismail Farid

Fashion · 51-100 employees - Karachi

Ismail Farid is a Fashion Designing company. We are operating since 2005. We design according to the latest trends and always prefer our customers' choice on top. We are striving hard to achieve the highest places in market.