Posted May 05, 2023 283 views
1. Conduct customer satisfaction survey calls to each customer to know their purchase experience.
2. Conduct outbound sales calls to potential customers.
3. Respond to incoming calls and inquiries from customers.
4. Record all complaints in ERP and master sheet.
5. Acknowledge and confirm customer's complaint.
6. Prepare reports on monthly / quarterly basis for all pending / closed cases with Lead Time.
7. Ensure accurate data feeding of customers in ERP
8. After the resolution of serious complaint, contact customer and inquire his/her satisfaction level.
9. Identify opportunities to improve customer service and work with team members to implement new strategies and processes.
Skills
Job Details
Diversity Inclusion:
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Fast Cables Limited
Fast Cables Limited is a leading manufacturer of electrical cables and conductors in Pakistan. Since its establishment in 1985, the primary focus of the company has always been on providing best quality products and excellent customer service. Fast Cables’ manufacturing plants in Lahore are equipped with state of the art technology along with exceptional quality assurance systems and a team of highly talented individuals working for the achievement of their main objective: 100% Customer Satisfaction and the development of a lasting relationship built upon trust and long-term commitment.
What is your Competitive Advantage?
Similar Job Titles
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
