Posted May 13, 2026 77 views
Fatmi Travel & Tours is seeking a dedicated Ticketing Agent to join our team, responsible for assisting clients with booking and managing travel tickets. The ideal candidate brings at least two years of experience in ticketing and customer service, demonstrating proficiency with ticketing software and travel regulations. This role requires excellent communication skills, sharp multitasking abilities, and strong attention to detail to ensure efficient and accurate processing of travel arrangements. In this role, you will manage a small team of two persons, guiding and supporting them to achieve departmental goals and deliver exceptional client service.
Responsibilities
The Ticketing Agent coordinates the sale and reservation of airline, train, or other travel tickets, ensuring compliance with relevant travel regulations and company policies. You will actively resolve customer issues and inquiries regarding ticketing, providing clear and timely information. Your duties include entering and updating data accurately in the ticketing system and maintaining detailed records of transactions and customer interactions. Managing a team of two persons, you delegate tasks, provide training and support, and monitor team performance to maintain high service standards. You will also collaborate closely with other departments to streamline workflow and support an excellent customer experience.
Daily activities involve using ticketing software to process bookings and cancellations, verifying travel documents, and notifying customers of itinerary changes. You analyze and track ticketing issues, escalating complex problems appropriately to ensure rapid resolution. The position demands effective multitasking as you handle multiple customer requests, updates, and system entries simultaneously, always prioritizing accuracy and customer satisfaction. Maintaining up-to-date knowledge of travel regulations and industry trends is essential to advise customers correctly and optimize travel options.
Skills
Job Details
Fatmi Travel & Tours
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