Customer Support Specialist - International

FDS Communications Unverified

Multiple Cities, Pakistan

Posted Dec 30, 2020 106 views Report Job

PKR. 25,000 - 30,000/Month

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Job Description

We are looking forward to adding a highly motivated individual who can handle queries related to the Security Cameras System (DVR, NVR, IP Cameras Etc.) & Other Daily assigned tasks from the CEO for international clients (particularly USA) via phone & emails.



  • FDS Communications, an International company is looking for energetic and dedicated candidates who possess good English communication skills, with ability to multi task.

  • Candidates having experience of inbound / outbound calling and web-based services are encouraged to apply.  

  • Successful individuals would be offered Fixed Basic Salary, Attendance Bonus, U.S. Holidays, Eid Holidays & Annual Bonus.


Duties & Tasks:



  • Respond to customers professionally to provide technical support or obtain details of complaints.

  • Provide customer support & technical queries resolution via phone & email.

  • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.

  • Follow up to ensure that appropriate actions were taken on customers’ requests.

  • Provide guidelines to customers according to the set procedures and regulations.

  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

  • Project management, record keeping, and reporting.

  • Identify and escalate priority issues per client specifications.

  • Offer alternative & smart solutions in order to meet accuracy & timeline.

  • Take all necessary measures to ensure client satisfaction.

  • Give your 100% to all task assigned by Manager on daily basis.

  • Take responsibility of all tasks assigned.


Skills Required:



  • Excellent communication skills

  • Proficiency with MS Office

  • Tech Savvy

  • Customer-centric attitude

  • Excellent command in spoken & Written English, correct grammar, comprehension.


Benefits:  



  • Professional office environment.

  • Paid Training.

  • Bonuses.


Timings: 09 PM to 06 AM / Mon - Friday (Third Shift - Night) 

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Matriculation/O-Level
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jan 31, 2021
Posting Date:
Dec 30, 2020
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FDS Communications

Call Center · 1-10 employees - Islamabad, Rawalpindi

pFDS Communications/p

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