We are looking forward to adding a highly motivated individual who can handle queries related to the Security Cameras System (DVR, NVR, IP Cameras Etc.) & Other Daily assigned tasks from the CEO for international clients (particularly USA) via phone & emails.
FDS Communications, an International company is looking for energetic and dedicated candidates who possess good English communication skills, with ability to multi task.
Candidates having experience of inbound / outbound calling and web-based services are encouraged to apply.
Successful individuals would be offered Fixed Basic Salary, Attendance Bonus, U.S. Holidays, Eid Holidays & Annual Bonus.
Duties & Tasks:
Respond to customers professionally to provide technical support or obtain details of complaints.
Provide customer support & technical queries resolution via phone & email.
Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers’ requests.
Provide guidelines to customers according to the set procedures and regulations.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Project management, record keeping, and reporting.
Identify and escalate priority issues per client specifications.
Offer alternative & smart solutions in order to meet accuracy & timeline.
Take all necessary measures to ensure client satisfaction.
Give your 100% to all task assigned by Manager on daily basis.
Take responsibility of all tasks assigned.
Excellent communication skills
Proficiency with MS Office
Excellent command in spoken & Written English, correct grammar, comprehension.
Professional office environment.
Timings: 09 PM to 06 AM / Mon - Friday (Third Shift - Night)
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