Posted Nov 15, 2017 11 views
The primary responsibilities of a Customer Service Executive would be :
- Answer calls professionally to provide information about products and services, take/ obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Job Details
Fiber Link
Fiberlink (Pvt) Ltd is one of the leading Data Network Operator & ISPs in Pakistan. The Company was started in 2008 and has grown rapidly since, with a well deserved reputation for excellent customer service. We are focused on delivering highly reliable Internet & Data connectivity solutions for our clients, at a competitive price point. Our aim is to be the number one choice for Internet & data connectivity, and our growth to date has demonstrated our commitment to the goal. Fiberlink delivers high speed Internet and data connectivity access to commercial and residential bandwidth users through our fiber network. Our fiber network offers connectivity in Karachi & Lahore. We are aggressively expanding coverage throughout the region including Islamabad & Faisalabad later in the year.
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