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Operations Analyst - Europe

The Europe Operations Analyst is responsible for identifying, detecting, mitigating, and preventing incidents in a proactive way that may impact the quality and time of delivery of any of the company services, applying the procedures and guidelines given by the Europe Operations Supervisor.

Position reports to Europe Operations Supervisor.

Department: Operations.

Key Responsibilities:

To update transactions status following the guidelines and procedures given by the Europe Operations Supervisor.
To ask the correspondent to update the status of all those pending transactions.
To detect and prevent incidents that may impact in any of the company services, reporting them to the Europe Operations Supervisor and trying to provide a final solution.
To assist the Europe Operations Supervisor, giving support to customer services and other departments involved in the workflow transactions process.
To set up, test and update, new payers, products, services and currencies in production and test environments requested.
To compile information about new and existing correspondents according to the instructions given by the Europe Operations Supervisor.
To create, update, and store correspondent payout locations and correspondent bank list.
To create and update client bank lists in the system.
To set up archive agents, and archive payers, as well as to assist to the Europe and Americas Operations Supervisors with the integration of any payer between SMA system and Omnex, following the procedures.
To activate and deactivate payment option for Omnex agents and sending option for Omnex payer.
To create, and edit agents’ spreads, pricings, and commissions schemas.
To create and edit payers’ commissions.
To report transactions’ information into third party platforms.
To perform the revision of transactions held by operation fraud rules.
To manage the ticketing tools.
To act as backup of the following operational tasks:

Safeguarding.

Operational Payments (SEPA, Switzerland, Thailand, UK, South Africa and Sweden.

Essential Work Skills:

Minimum 8 years of working experience in similar capacity and industry.
Knowledge Excel (User level)
English in writing/reading and in speech (B2 level)
Flexible timetable
Be able to work independently as well as part of the team
Always deliver a high level of service
Work calmly under pressure
Being attentive and patient
Good numeracy skill

Skills

Operational Payments Incident Handling Operations Analysis Admin Analysis Ticketing Tools Critical Incident Response Workflow Transactions Process

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Operations

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

7 Years

Apply Before:

Apr 23, 2023

Posting Date:

Mar 22, 2023

Work Environment

Supervisor’s gender:

Either

Percentage of female coworkers:

30-39%

Finclude

Recruitment / Employment Firms · 11-50 employees - Karachi

Finclude is a fintech & IT recruitment services provider company. Finclude specializes in building business, tech and risk teams for fintechs, banks and other companies building the fintech ecosystem. We work with banks, fintechs & IT companies in Pakistan and the Middle East region to build tech teams.

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