Finja is on the hunt for a Call Center Manager who can lead the team to increase sales and improve service quality. The incumbent must be an organized, reliable and results-driven professional with an Entrepreneurial mindset. He/She must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.
This is a strategic position and the goal is to do everything possible to attain goals and achieve great results for Finja paired with outstanding rewards.
Responsibilities:
- Lead the team of representatives for selling digital loans
- Lead and supervise the recollection process of the issued loans
- Monitor and improve sales, complaint handling and other procedures
- Develop objectives for the call center’s day-to-day activities.
- Conduct effective resource planning to maximize the productivity of resources
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Prepare reports for different departments or senior management
Required Skills:
- Proven experience as call center manager or similar position
- Must be able to manage complex operations
- Proficient in MS Office and call center equipment/software programs
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills with a problem-solving ability
Job Details
Finja is a new age financial services platform for professionals, merchants (Karyana shops) and SME businesses addressing their payments, collections and credit needs. Being friend of banks, Fls and merchants, we hold a unique position in the value chain enabling all actors in the eco-system to interact digitally
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