About us:
Finja, the leading Pakistani FinTech is a new age financial services platform for professionals, merchants and SME businesses addressing their payments, collections and credit needs. Finja holds a unique position in the value chain enabling all incumbents in the ecosystem to interact digitally. We are the flag bearers leading Pakistan’s economy to a digital transformation by providing innovative financial services & solutions.
Role Purpose & Context:
Responsibilities
Keep track of assigned accounts to identify outstanding debts
Recovering the money owed in as little time as possible
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Create trust relationships with debtors when possible to avoid future issues
Update account status and database regularly
Alert superiors of debtors unwilling or unable to pay when necessary
Requirements
Proven experience as recovery officer
Experience in working with targets and tight deadlines
Knowledge of MS Office
Excellent communication and people skills
Apt in negotiating and persuading
Ability to be polite and compassionate without lacking confidence
Experience:
2-5 Years
Finja is a new age financial services platform for professionals, merchants (Karyana shops) and SME businesses addressing their payments, collections and credit needs. Being friend of banks, Fls and merchants, we hold a unique position in the value chain enabling all actors in the eco-system to interact digitally