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Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our clients. You will diagnose and troubleshoot problems and provide timely support.

Responsibilities:

  • Consult with clients and ensure required information is provided in a proper manner
  • Diagnose and troubleshoot technical issues
  • Understanding queries to quickly respond to root of the problem
  • Talk clients through a series of actions, either via phone, email until a solution is achieved
  • Properly escalate unresolved issues to appropriate internal teams
  • Refer to internal database to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prepare accurate and timely reports

Requirements

  • Proven work experience as a Technical Support Engineer
  • Ability to diagnose and troubleshoot technical issues
  • Excellent problem-solving and communication skills
  • Hands on experience in MySQL Database

Education:

  • BS(CS)

Experience:

  • 1-2 Years

Working Hours:

  • Candidate must be willing to work according to evening shift (3 PM-11 PM)

Fresh candidates are also encouraged to apply.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gulberg 5, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Feb 13, 2021
Posting Date:
Jan 22, 2021
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Finja

Banking/Financial Services · 11-50 employees - Lahore

FINJA, founded by veterans of the tech and banking industry, is a new Fintech in the payments space of Pakistan. FINJA aims at providing the payments industry with innovative payment methods and move towards creating multiple ecosystems that will drive the masses towards digital payments and hence h ...Read More