We are looking for a Technical Support Engineer to provide enterprise-level assistance to our clients. You will diagnose and troubleshoot problems and provide timely support.
Responsibilities:
- Consult with clients and ensure required information is provided in a proper manner
- Diagnose and troubleshoot technical issues
- Understanding queries to quickly respond to root of the problem
- Talk clients through a series of actions, either via phone, email until a solution is achieved
- Properly escalate unresolved issues to appropriate internal teams
- Refer to internal database to provide accurate tech solutions
- Ensure all issues are properly logged
- Prepare accurate and timely reports
Requirements
- Proven work experience as a Technical Support Engineer
- Ability to diagnose and troubleshoot technical issues
- Excellent problem-solving and communication skills
- Hands on experience in MySQL Database
Education:
- BS(CS)
Experience:
- 1-2 Years
Working Hours:
- Candidate must be willing to work according to evening shift (3 PM-11 PM)
Fresh candidates are also encouraged to apply.
Job Details
Finja is a new age financial services platform for professionals, merchants (Karyana shops) and SME businesses addressing their payments, collections and credit needs. Being friend of banks, Fls and merchants, we hold a unique position in the value chain enabling all actors in the eco-system to interact digitally
What is your Competitive Advantage?
Similar Job Titles
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
