Posted Sep 27, 2017 3 views
Supervisor’s Responsibilities:
- Manage a team of call center agents.
- Be available to affect the entirety of the team’s operations.
- Motivate and encourage agents through positive communication and feedback
- Monitor queue and track inbound calls. Keep agentsaware of inbound calls, calls waiting, abandonment rate, etc.
- Take calls that your agents can’t handle and be available when an agent appears to need assistance.
- Manage by walking around. Be visible to answer questions.
Being available to affect the entirety of the team’s operations differentiates a supervisor from senior management. To effectively build call center culture, the supervisor is responsible for “on-the-floor” activities, and must be available to assist agents while they are “on-the-floor.” Senior management has a role that involves less floor time.
Job Details
Flexsource International
Since established in 2013 Flexsource International has been serving successfully in Appointment scheduling & Telecom sectors, which are our core businesses, especially for US, Canada & Australia with creation to an assemblage of customers. As per the present era requirement, & in order to focus on the right business path we offer highly effectual BPO services; both inbound and outbound. Our solutions include international Quality, Sales Delivery, Leads Technology, IT Infrastructure – based upon Market Research, all of which are specially designed for your business. We have an absolute cluster place to run a team of outsourcing professionals.
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