Please turn on your javascript Senior Team Lead - Call Center Job, Karachi, Flexsource International - ROZEE.PK

Senior Team Lead - Call Center

Flexsource International Verified

Karachi, Pakistan

Posted Sep 27, 2017 99 views

PKR. 20,000 - 25,000/Month

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Job Description

Supervisor’s Responsibilities:

  • Manage a team of call center agents.
  • Be available to affect the entirety of the team’s operations.
  • Motivate and encourage agents through positive communication and feedback
  • Monitor queue and track inbound calls. Keep agentsaware of inbound calls, calls waiting, abandonment rate, etc.
  • Take calls that your agents can’t handle and be available when an agent appears to need assistance.
  • Manage by walking around. Be visible to answer questions.

Being available to affect the entirety of the team’s operations differentiates a supervisor from senior management. To effectively build call center culture, the supervisor is responsible for “on-the-floor” activities, and must be available to assist agents while they are “on-the-floor.” Senior management has a role that involves less floor time.

Job Details

Industry:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gulshan-e-Iqbal, Karachi, Pakistan
Gender:
Male
Age:
25 - 35 Years
Minimum Education:
Matriculation/O-Level
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Oct 26, 2017
Posting Date:
Sep 27, 2017
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Flexsource International

Call Center · 11-50 employees - Karachi

Flexsource international

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