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Customer Service Respresentative

Foodpanda Pakistan Unverified

Karachi, Pakistan

Posted Sep 14, 2017 924 views

PKR. 0 - 25,000/Month

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Job Description

• Manage inbound chats

• Identify and assess customers’ issues and resolve them within the SLA

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Follow communication procedures, guidelines and policies

• Co-ordinate and actively work with restaurants to ensure seamless customer experience

• Go the extra mile to assist customers

• Punctuality: Strict adherence to the roster

Skills

Customer Care, Customer Service Representatives, Complaint Management

Job Details

Total Positions:
10 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year (Customer Service Experience)
Apply Before:
Oct 14, 2017
Posting Date:
Sep 14, 2017
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Foodpanda Pakistan

· 11-50 employees - Karachi

Foodpanda is the most global of all food delivery services: the company already targets 3 billion people worldwide, which is almost half of the world population. The company ensures the highest quality standards by rating and assessing all restaurants, taking into consideration customers’ recommenda ...Read More

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