Posted Sep 14, 2017 15 views
• Manage inbound chats
• Identify and assess customers’ issues and resolve them within the SLA
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Co-ordinate and actively work with restaurants to ensure seamless customer experience
• Go the extra mile to assist customers
• Punctuality: Strict adherence to the roster
Job Details
Foodpanda Pakistan
Foodpanda is the most global of all food delivery services: the company already targets 3 billion people worldwide, which is almost half of the world population. The company ensures the highest quality standards by rating and assessing all restaurants, taking into consideration customers’ recommendations and feedback. foodpanda also features an exceptional number of different types of cuisine and the their range is being increased. Besides the food, the company feels responsibility for the fast delivery and overall service, which is why foodpanda organises delivery when the restaurant does not have its own service.
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